Refund & Cancellation

Last updated: 15 September 2026

Cancellations, refunds, returns, merchandise and payment-related matters

NewSigma Technologies Private Limited | https://newsigma.in/

This Policy applies to paid purchases made from NewSigma. It does not apply to merchandise or benefits granted as Meme Creator rewards, which are programme benefits rather than purchases.

1. Paid Products and Services

NewSigma may offer paid or subscription-based features, digital products, branded merchandise and other paid services. Price, taxes, billing frequency, delivery charges, product description and other material terms will be shown before purchase.

2. Subscriptions

2.1 Billing

A subscription may renew automatically unless cancelled before the applicable renewal date. The applicable price and billing frequency will be displayed before purchase.

2.2 Cancellation

You may cancel through NewSigma, the relevant app store or payment provider, as applicable. Cancellation generally prevents future renewals. Unless otherwise stated or required by law, cancellation does not automatically refund the current paid period and access may continue until the end of that period.

2.3 App-store subscriptions

Where a subscription is processed by Apple, Google Play or another app store, that store's purchase, cancellation and refund rules may apply. NewSigma will provide reasonable assistance where appropriate.

3. Merchandise Purchases

3.1 Order cancellation

An order may generally be cancelled before dispatch, subject to terms displayed at purchase. Once dispatched, cancellation may no longer be available and the applicable return/refund process will apply.

3.2 Damaged, defective or incorrect merchandise

If merchandise arrives damaged, defective or materially different from the order, contact [email protected] within the return period specified at purchase. NewSigma may request order information, photographs or other reasonable evidence and may provide a replacement, repair, refund or other remedy required or permitted by law.

3.3 Non-returnable items

Certain personalized, customized or hygiene-sensitive items may be non-returnable where disclosed at purchase, except where a mandatory remedy applies.

4. Meme Creator Reward Merchandise

Merchandise awarded under Weekly Sigma or another Meme Creator programme is not a purchase and has no cash value unless expressly stated otherwise. It is governed by the Meme Creator & Reward Guidelines. Reward merchandise generally cannot be exchanged for cash. Damaged or incorrect reward merchandise may be replaced or otherwise remedied under the applicable programme rules.

5. Refunds

• Where required by applicable law;
• Where a refund is expressly offered for the relevant product/service;
• Where an eligible cancellation or return is approved;
• Where NewSigma charged incorrectly or duplicated a transaction;
• Where NewSigma is otherwise legally required to refund the amount.

Unless required otherwise, completed service periods are generally non-refundable after the service has been supplied or the relevant period has begun.

6. Technical Problems

If a paid digital product or subscription is substantially unavailable because of a verified NewSigma technical problem, NewSigma may restore access, extend the service period, provide a partial or full refund, or provide another appropriate remedy, taking into account the nature and duration of the disruption and applicable law.

7. Payment Processing

Payments may be processed by NewSigma or third-party banks, UPI providers, payment gateways, app stores or other providers. Third-party processors may have their own procedures and timelines. NewSigma is not responsible for delays caused by third parties, while remaining committed to providing reasonable assistance.

8. Refund Processing

Approved refunds will generally be issued to the original payment method. The time for a refund to appear may depend on the bank, payment provider or app store. NewSigma may request reasonable information to verify a refund request and prevent fraud.

9. Fraudulent or Unauthorized Transactions

You must not use fraudulent payment instruments, false information, unauthorized transactions, chargeback abuse or deceptive means. NewSigma may investigate suspicious transactions and restrict accounts involved in payment fraud, subject to applicable law.

10. How to Request a Cancellation, Return or Refund

• Registered email address or username;
• Order or transaction ID;
• Product or service details;
• Reason for request;
• Photographs or other evidence where relevant.

Send requests to [email protected] or use the purchase/support mechanism made available in the Platform.

11. Legal Rights

Nothing in this Policy limits any refund, cancellation, return, consumer or other statutory right that cannot lawfully be excluded. If applicable law provides a more favourable right or remedy, the law prevails.

12. Changes

The version of this Policy applicable to a transaction will generally be the version in effect when the transaction is completed, unless applicable law requires otherwise. We may update the Policy for future transactions.

13. Contact