Refund & Cancellation Policy

Last updated: 29 July 2026

This Policy explains how cancellations and refunds work for paid services offered by Newsigma Technologies Private Limited on the Newsigma Platform — including premium subscriptions and branded merchandise. It should be read together with our Terms of Service.

1. Premium subscriptions

• Billing: subscriptions renew automatically at the end of each billing cycle (monthly or annual, as chosen at purchase) until cancelled.
• Cancellation: you can cancel at any time from the app settings or your app store subscription settings. Cancellation stops future renewals; you retain premium access until the end of the current paid period.
• Refunds: fees already paid for the current period are non-refundable, except (a) where required by law, (b) where a verified technical fault on our side prevented substantially all use of premium features for 72 hours or more, or (c) duplicate billing for the same period.
• App store purchases: if you subscribed through the Google Play Store or Apple App Store, refunds are processed by the respective store under its own policy; we will assist where we can.

2. Merchandise

• Cancellation: merchandise orders can be cancelled free of charge before they are dispatched.
• Returns: damaged, defective, or incorrect items can be returned within 7 days of delivery with photos of the issue. Once verified, we will replace the item or issue a full refund, including shipping.
• Non-returnable: items damaged by misuse, and personalised or creator-edition items, unless defective on arrival.
• Reward merchandise: items issued as creator rewards have no cash value and are replaced only if they arrive damaged or defective.

3. Creator rewards are not purchases

Creator reward payouts are programme benefits governed by the Creator Reward Guidelines, not consumer purchases, and are outside the scope of this refund policy.

4. How refunds are processed

Approved refunds are issued to the original payment method within 7–10 working days of approval. Where the original method is unavailable, we will contact you for an alternative. You will receive email confirmation at each stage.

5. How to request

Email support@newsigma.in with your registered email or username, order or transaction ID, and a description of the issue. Unresolved complaints can be escalated under our Grievance Redressal Policy.

6. Changes

We may update this Policy from time to time; the version in effect at the time of your purchase applies to that purchase.