Grievance Redressal Policy

Last updated: 29 July 2026

Newsigma Technologies Private Limited is committed to resolving user complaints quickly and transparently. This Policy describes our grievance mechanism, established under the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“IT Rules”), the Digital Personal Data Protection Act, 2023, and the Consumer Protection Act, 2019.

1. What you can complain about

• Content on the Platform that you believe violates the Community Guidelines or applicable law;
• Action taken on your own content or account (removal, restriction, suspension) that you wish to appeal;
• Privacy and personal data concerns under the Privacy Policy;
• Creator reward disputes under the Creator Reward Guidelines;
• Payment, subscription, and merchandise issues under the Refund & Cancellation Policy;
• Any other issue with the Platform or our services.

2. How to file a complaint

• In-app: use the Report option on any content or profile, or Settings → Help & Support → Raise a Complaint.
• Email: grievance@newsigma.in
• Post: Grievance Officer, Newsigma Technologies Private Limited, [Registered office address as per records]

Please include: your registered email or username, a description of the issue, links or screenshots of the content concerned (if applicable), and the resolution you seek.

3. Grievance Officer

• Name: [Grievance Officer name]
• Designation: Grievance Officer
• Email: grievance@newsigma.in
• Address: [Registered office address as per records]

4. Timelines

• Acknowledgement: within 24 hours of receipt, with a unique ticket number.
• Resolution: within 15 days of receipt, as required by the IT Rules.
• Expedited action: complaints about content depicting nudity or sexual acts, or morphed/impersonation imagery of the complainant, are actioned within 24 hours of receipt, as required by Rule 3(2)(b) of the IT Rules.
• Content appeals: if your content or account was actioned, you may appeal within 7 days; appeals are decided within 15 days.

5. Escalation

If you are not satisfied with the resolution provided by our Grievance Officer, you may appeal to the Grievance Appellate Committee (GAC) constituted by the Central Government under Rule 3A of the IT Rules, within 30 days of receiving our decision, at gac.gov.in. For personal data grievances, you may also approach the Data Protection Board of India after exhausting this grievance process. Consumer disputes may additionally be pursued under the Consumer Protection Act, 2019.

6. Record keeping

We maintain records of complaints and their resolution as required by applicable law, and report on grievances received and actions taken where the IT Rules require periodic compliance reports.