Grievance Redressal

Last updated: 15 September 2026

Mechanism for content, account, moderation, privacy, reward, payment and Platform complaints

NewSigma Technologies Private Limited | https://newsigma.in/

Purpose

NewSigma Technologies Private Limited is committed to providing a clear and accessible mechanism for users and other affected persons to raise complaints and grievances concerning the NewSigma Platform. This Policy should be read with the Terms of Service, Privacy Policy, Community Guidelines, Meme Creator & Reward Guidelines, Refund & Cancellation Policy and other applicable policies. Where law prescribes a different procedure or timeline, the law prevails.

1. What You Can Complain About

• User Content, profiles or comments;
• Content removal, restriction or moderation;
• Account suspension, restriction or permanent closure;
• Prior Publication claims or verification decisions;
• Weekly Sigma rankings, eligibility or results;
• Meme Creator recognition or reward decisions;
• Privacy or personal-data matters;
• Payments, refunds, merchandise and cancellations;
• Technical or service-related issues;
• Child-safety, minor-safety, age-related access or consent concerns;
• Other matters relating to the Platform.

2. How to Submit a Grievance

Where technically feasible, NewSigma may provide a ticket/reference number for tracking.

3. Information to Include

• Registered email address or username;
• Description of the issue;
• Relevant content, account, transaction or reference;
• URL, screenshots or other evidence;
• Requested resolution;
• Other information reasonably necessary to investigate the complaint.

4. Grievance Officer

5. Processing and Timelines

NewSigma will acknowledge qualifying grievances within 24 hours of receipt and will resolve them within 7 days, subject to any shorter or different statutory timeline applicable to the grievance.

For qualifying requests relating to private areas, full or partial nudity, sexual acts or conduct, or electronic impersonation including artificially morphed images, NewSigma will follow the expedited statutory process applicable at the time of the complaint, including the current two-hour action requirement where the complaint falls within the relevant rule.

Certain other content-removal requests may be subject to a statutory 36-hour resolution period or another applicable timeline. A lawful order or government notice may impose a different timeline.

6. Content Complaints and Expedited Requests

NewSigma may review content using reports, automated systems, human moderation, technical information and other appropriate methods. Depending on the circumstances, NewSigma may remove, restrict, label or otherwise act on content, links or accounts.

7. Moderation Decisions and Appeals

Where an appeal mechanism is provided, users may challenge a moderation or account decision through the in-app appeal process or another method specified by NewSigma. Appeals may consider the content, evidence, applicable rules, prior enforcement history and the severity of the issue. Filing an appeal does not automatically reverse the original action unless NewSigma or applicable law requires it.

8. Prior Publication Disputes

Users may dispute Prior Publication findings, submit additional evidence and challenge the effect of a finding on Weekly Sigma, recognition or rewards. NewSigma may review timestamps, source material, metadata, prior findings and other relevant information.

9. Weekly Sigma and Reward Disputes

Meme Creators may submit complaints concerning eligible engagement, rankings, winner selection, reward eligibility, merchandise or programme enforcement. NewSigma may review engagement records, content eligibility, Prior Publication findings, moderation history and technical records and may correct errors or fraudulent outcomes.

10. Privacy and Personal-Data Grievances

Privacy requests are handled under the Privacy Policy and applicable data-protection law. Privacy requests may include access, correction, deletion/erasure, withdrawal of consent where applicable, and other rights provided by law. Send privacy-related requests to [email protected].

11. Payments, Refunds and Merchandise

Payment-related complaints are handled under the Refund & Cancellation Policy. Where a payment is processed by an app store, payment gateway, bank or other provider, NewSigma may coordinate with that provider. Reward merchandise provided under a Meme Creator programme is governed by the Reward Guidelines and is not a purchase merely because it has monetary value or delivery cost.

12. Escalation and External Remedies

Where an appeal to a Grievance Appellate Committee (GAC) is available under applicable law, an aggrieved person may appeal in accordance with the applicable statutory procedure.

Under the applicable IT Rules, an eligible person who is aggrieved by a decision of the Grievance Officer, or whose grievance has not been resolved within the applicable statutory period, may prefer an appeal to the applicable Grievance Appellate Committee within 30 days from the date of receipt of the Grievance Officer's communication, as provided by law. The GAC endeavours to resolve such appeals within the applicable statutory framework.

13. Record Keeping

NewSigma may retain grievance, moderation, Prior Publication, competition, reward, appeal and related records as reasonably necessary to investigate complaints, maintain audit trails, prevent fraud and abuse, preserve competition integrity, defend legal claims, enforce policies and comply with law. Where applicable intermediary law requires preservation of removed or disabled content and associated records, NewSigma will preserve them for the statutory period, including 180 days or longer where lawfully required.

14. Statutory Reporting and Compliance

NewSigma will maintain, publish, preserve, report and cooperate with competent authorities to the extent required by applicable law. This may include compliance with applicable intermediary and digital-media rules, legal-process requirements and cyber-security obligations.

15. Good-Faith Reporting

Reporting and appeal mechanisms must not be used to harass users, fabricate evidence, submit knowingly false information, repeatedly file malicious complaints, manipulate Weekly Sigma or evade enforcement.

16. No Limitation of Legal Rights

Nothing in this Policy limits any right or remedy available under applicable law. Statutory requirements, rights, procedures and timelines prevail where they differ from this Policy.

17. Changes

NewSigma may update this Policy to reflect changes in law, Platform features, grievance procedures or internal processes. The updated date will be shown on the revised version.

18. Contact